Terms & Policies

The placement of an order for time, duplication, project or other services, be it orally or in writing, constitutes agreement to these terms and conditions. Terms and conditions are subject to change without notice. Please have our current rates before any order placement.


Established commercial charge accounts are Net 30. 1.5% interest per month will be charged on past due accounts. Video productions: 1/3 down, 1/3 upon deliverable, 1/3 Net 30. All others except productions: 50% deposit with order except for 75% deposit for equipment, duplication, or replication; balance COD. Cash, VISA, MasterCard and American Express are accepted. All materials and masters shall remain the property of Rex until all charges are fully paid. Any fees incurred to collect moneys due will be borne by the debtor.


All sessions are booked at a one-hour minimum and charged in ¼ hour increments. Sessions begin when the session is booked to begin and end when the work is completed or the session booking ends, whichever is later.

Cancellation Fees

Cancellation of a booking of 4 or fewer hours with fewer than 24 hours notice will be charged 50% of the applicable rate booked. Cancellation of a booking of greater than 4 hours with fewer than 48 hours’ notice will be charged 50% of the applicable rate booked. In addition, the studio shall be entitled to charge all costs and expenses incurred in preparing for the session(s) before the notice of cancellation.


Talent booking and/or payment subject to handling fee and late fee, and is due Net 15 for established trade accounts, and due on receipt for all others.

Holding Time

Time on hold is challengeable by another client. If another client wants to book the time that you have on hold, we will call you immediately and you have first right of refusal. You must either book or release your hold. If you book, and are unable to use the time, you are liable for cancellation fees above.


We will ship on client’s account or third party bill, subject to a packaging/handling fee. At client’s request, we will ship and rebill the charges, plus a mark-up and handling fee. Client agrees that Rex shall not be liable or responsible for any damages or loss to materials incurred in the shipping process.


The studio or its employees shall not be liable for any claim, damage, expense, or loss resulting to a master or copy (or parts thereof) for any reason whatsoever. It is recommended that clients obtain insurance to protect against possible damage expense or loss of article(s) of value left on premises. Client assumes full responsibility for the condition of all Rex’s property and agrees to be responsible for repairing and/or replacing any property or equipment of Rex’s damaged as a result of Client’s carelessness, negligence or misuse.

Client represents and warrants the video tapes, audio materials and/or computer files regardless of format, delivered to Rex, do not in any way defame, violate or infringe on copyrights, civil rights of privacy, or any other rights of any person, firm or corporation. Client agrees to indemnify Rex and its officers, directors, agents or employees against, and hold each of them harmless from, any and all claims, costs, losses, detriments and expenses of any kind or nature, including without limitation, attorney’s fees and cost incurred by Rex by reason of any breach or alleged breach of any representation, warranty or agreement made by client.

For loss or damage to client from defects in material, equipment and/or negligence of Rex personnel, Rex will again perform the recording service without charge, but all damages, consequential or otherwise, are expressly assumed by client. Rex makes no warranties, express or implied, with reference to services and/or personnel furnished by it, and shall not be liable for any delays in the delivery of supplies, materials or work product, nor for any failure to perform the services for any cause whatsoever, including, but not limited to, act of God, fire, strike, labor disturbance, civil commotion, acts of government or its agencies and officers, or any other regulation, ruling or action of any labor union or association of employees affecting Rex or the industry in which it is engaged.

Client will obtain all rights and licenses for recording and pay all sums due including, but not limited to: (1) applicable Sales Taxes and Excise Taxes, (2) all talent and copyright costs, and will indemnify and hold Rex harmless against all loss of damage (including attorney’s fees) by reason of customer’s failure to pay such sums.

Unclaimed Materials

Client acknowledges and agrees that Rex may dispose of and will in no way be responsible for any unclaimed and unrecovered materials as follows:

a) With respect to tapes left at Rex for which there is an unpaid balance, these will be deemed unclaimed and may be disposed of sixty (60) days after the last order placement.

b) With respect to all other unclaimed media left at Rex for twenty-four (24) months, with a paid balance, these will be deemed unclaimed and may be disposed of twenty-four (24) months after last work date.

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